Safety & Accessibility

The Water Environment Federation is committed to the safety and well-being of its conference attendees, exhibitors, and guests

Safety & Accessibility at WEFTEC

The information on this webpage is intended to provide general guidance on how best to prepare and respond to an emergency. This webpage will also be used to relay information to WEFTEC registrants and family members in the event of an emergency or natural disaster that severely affects WEFTEC.

Convention Center
& City Safety
   Your Surroundings   NEARBY Health Services  Mobility Device Rentals  Accessibility FAQs

Safety and Security

WEF works hard to provide a comfortable and safe environment for WEFTEC, including contracting with a private security firm and off-duty police officers. Your help also is needed to provide a safe and secure meeting environment. WEF recommends that you follow these safety guidelines:

  1. Share your plans. Advise a family member or friend of your travel plans, including the dates you will be gone, how you will travel to the meeting, and where you are staying.
  2. Protect your identity. Wear your name badge only inside the meeting and convention facility; remove and secure your name badge when going to and from the meeting; when disposing of your name badge, scratch out or destroy your name and the QR code to protect your personal information.
  3. Don’t draw attention. People who look like they’re from out of town are especially vulnerable to crime, so try to blend in as much as you can. Choose inconspicuous clothing that won't attract attention. Be discreet when looking at maps and approach people carefully if you need to ask for directions.
  4. Be aware of your surroundings and travel in groups. Don’t let your guard down to snap the perfect picture for your social media platforms. Always keep an eye on your personal belongings and use good judgment when talking to strangers. A big part of the joy of traveling is the opportunities it affords to meet new people and learn about their cultures. But if someone near you is acting suspiciously, or if you feel uncomfortable, leave the area immediately. Avoid walking alone on unlit streets at night.
  5. Moderate cell phone usage when out. Pay attention when walking and using your smartphone as these devices have been the target of thieves nationwide.
  6. Be on the lookout for pickpockets. Consolidate your wallet. Don't bring every credit card and move it to your front pocket or/and wear a cross-body bag rather than a shoulder strap to keep your purse in front of you. Do not display large amounts of cash in public places.
  7. Trust your gut instincts. If someone or something seems suspicious, leave the area immediately.
  8. Safeguard your hotel room. Even if your hotel has strong security measures in place, there are steps you can take to make your room safer. Lock and deadbolt the door and keep your windows shut. Try to give the impression that you’re in your room even when you’re away, such as placing the Do Not Disturb sign outside your door and keeping the blinds or windows closed. Don’t let any strangers into your room, even if they say they work for the hotel. You can always call the front desk to check whether someone was ordered by hotel staff to come to your room.
  9. First Aid. The First Aid station is conveniently located on the Grand Concourse – Level 2.5, near the FedEx Office. It is wheelchair-accessible and open during published event hours, as well as during Exhibitor move-in and move-out. The station is staffed by licensed medical professionals and is fully equipped, including automated external defibrillators (AEDs), to promptly respond to life-threatening emergencies.
  10. Plan for an emergency. Be aware of your surroundings. Know where the nearest exists are located. Use the buddy system. Exchange contact information with another meeting attendee. In the event of an emergency, agree on where you will meet up. Call for help if your buddy doesn’t meet up at the agreed location within a reasonable amount of time.
  11. See something, say something. If you see something that raises a safety or security concern, please say something. If at the Convention Center, call security at 312-791-6060 from your mobile phone or extension 6060 from the closest McCormick Place “house” phone.

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Convention Center & City Safety

Convention Center Evacuation

In the event of a fire or other emergency, exit out of the closest emergency exit and follow the instructions of convention center staff and public safety officers to evacuate the area.

If you need assistance evacuating, find the closest exit. Call 312-791-6060 ​ from your mobile phone to report your location. A Public Safety Staff will meet you and assist you to the safe zone.

McCormick Place Emergency Procedures

Meeting Safely in Chicago

Chicago is a premier destination for meetings and events, with a proven track record of hosting gatherings safely. The city has enhanced public safety efforts, including a dedicated Central Control Group and an Ambassador Program that provides additional patrols in high-traffic areas like McCormick Place, Michigan Avenue, and the Loop. In 2023, Chicago welcomed 52 million visitors, saw record-breaking hotel revenues, and experienced a 28% increase in convention attendance. With strong collaboration between Choose Chicago, McCormick Place, and law enforcement, Chicago remains a secure, well-prepared, and vibrant city for meetings and events.!

Meeting Safely in Chicago

Be Familiar with Your Surroundings

It is everyone’s responsibility to be familiar with their surroundings. When entering a meeting room, hotel room, or public space, take account of what is around you:

  • Locate the nearest bathroom, main exit, and fire/emergency exit.
  • Determine where the closest house phone is to your location.
  • Examine the evacuation plan posted on the back of the hotel room doors and the instructions listed in the hotel directory.
  • Count the doors between your room and the nearest fire exit and remember how many there are. This may be an enormous help in a smoke-filled hallway.
  • Choose a consistent place to keep your hotel room key at all times.

Nearby Health Services

This list of local pharmacies, hospitals, and dentists is provided for your convenience. Please note that this list is not exhaustive and inclusion does not imply endorsement, but we hope it assists you in finding the services you may need during your stay

Emergency Dental Care

Emergency Dentist Chicago
24 Hours
773-389-7169
773-302-8782
111 N Wabash Ave.
1st Fl. Ste 66EW
Chicago, IL 60602

Hospitals

Insight Hospital & Medical Center 312-567-2000 2525 S. Michigan Ave.
Chicago, IL 60616
John H. Stroger, Jr. Hospital of Cook County 312-846-6000 1969 West Ogden Ave.
Chicago, IL 60612
Northwestern Memorial Hospital 312-926-2000 251 E. Huron St.
Chicago, IL 60611
Rush University Medical Center 312-942-5000 1650 W. Harrison St.
Chicago, IL 60612
UChicago Medicine 888-824-0200 5841 S. Maryland Ave.
Chicago, IL 60637

Pharmacies

CVS Pharmacy (24-hour)
Monday – Friday | 8 a.m. – 8 p.m.
Saturday - Sunday | 9 a.m. – 6 p.m.
Closes 12:30 p.m. – 1:00 p.m. for meal break
312-567-9044 741 W. 31st St.
Chicago, IL 60616
Jewel-Osco Drug
Monday – Friday | 8 a.m. – 10 p.m.
Saturday | 9 a.m. – 6 p.m.
Sunday | 9 a.m. – 5 p.m.
312-663-0580 1224 S. Wabash Ave.
Chicago, IL 60605
Walgreens (24-hour)
Monday – Friday | 8 a.m. – 10 p.m.
Closes 11:00 a.m. – 11:30 a.m. for meal break
Saturday | 9 a.m. – 6 p.m.
Sunday | 10 a.m. – 6 p.m.
Closes 1:00 p.m. – 1:30 p.m. for meal break
312-492-8559 501 W. Roosevelt Rd.
Chicago, IL 60607
Walgreens Pharmacy
Monday – Friday | 8 a.m. – 8 p.m.
Closes 11:00 a.m. – 11:30 a.m. for meal break
Saturday - Sunday | 9 a.m. – 5 p.m.
Closes 1:00 p.m. – 1:30 p.m. for meal break
312-791-0392 316 W. Cermak Rd.
Chicago, IL 60616

Medical Concierge Service

Concierge MD – Chicago
Monday – Sunday | 8 a.m. – 8 p.m.
773-688-4814 https://conciergemdla.com/coverage-areas/chicago/ 

Walk-In Clinics

Advocate Clinic at Walgreens
Monday – Friday | 9 a.m. – 5 p.m.
Saturday | 9 a.m. – 2:30 p.m.
Sunday | 9 a.m. – 1:30 p.m.
312-321-0951 410 N. Michigan Ave.
Chicago, IL 60611
Physicians Immediate Care
Monday – Friday | 8 a.m. – 8 p.m.
Saturday – Sunday | 8 a.m. – 2 p.m.
312-566-9510 825 S. State St.
Chicago, IL 60605
South Loop Urgent Care
Monday – Friday | 9:30 a.m. – 7 p.m.
Saturday – Sunday | Closed
312-663-3522 1430 S. Michigan Ave.
Chicago, IL 60605

 

Accessibility Frequently Asked Questions (FAQs)

Are there accessible parking options available at the venue?

Accessible parking is available in Lot A (located on Martin Luther King Drive), Lot C (located underground in Lakeside Center) and the Hyatt Regency McCormick Place parking garage.

WEF complimentary hotel shuttles, operating between official conference hotels and the convention center, ensure accessibility by including a vehicle equipped with a wheelchair lift. This service is available on-call during all hours of operation. Attendees requiring this accommodation are encouraged to schedule a pickup by calling 877-875-2455 at least one hour before their desired pick-up time. 

Does the convention center provide wheelchair-accessible entrances and elevators? Are public signs available in Braille? Is there a service for wheelchairs or scooter rentals?

The venue is ADA-compliant, offering wheelchair-accessible entrances and elevators. Public signage includes raised lettering and Braille for easy navigation. Additional services such as wheelchairs, scooters, information booths, designated parking, and TDD telephones are available for visitors with disabilities.

To reserve a wheelchair or electric scooter, contact our service partner, Scootaround Mobility Solutions, at 888-441-7575 or visit Scootaround Chicago. Onsite rentals may be available depending on event schedules.

WEF will also arrange meeting rooms to ensure accessibility for individuals with mobility-related disabilities.

For more information on ADA accessibility at the convention center, please visit https://www.mccormickplace.com/attendees/ada/

Do the restrooms at the venue include accessible stalls?

Restrooms provide either accessible or ambulatory stalls.

Are there lactation rooms available?

Yes, the Mamava Lactation Suite is available on Level 2.5 of the Ground Concourse in the South Building, across from Starbucks. You can unlock the suite using the Mamava Mobile App.

Additionally, the First Aid Office is available as an alternative infant nursing area.

Are there quiet rooms available for individuals who require such spaces?

Yes, the Mindfulness Lounge in room N231 on Level Two offers a quiet space with reduced lighting for meditation, prayer, or reflection.

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Code of Conduct

WEF is committed to providing a professional, safe and welcoming environment during its in-person and virtual events for all water professionals and their guests. WEF expects all attendees, exhibitors, speakers, sponsors, media, and other participants to uphold our commitment to diversity and inclusion by helping us provide a positive conference environment for everyone.

Read the Code